1 Platform Description
ShipWink provides access to discounted shipping rates through carrier partnerships. We facilitate label generation and rate comparison for businesses and individuals. ShipWink is not a carrier — we are a shipping software platform.
2 Eligibility
You must be at least 18 years old and have a valid business or personal need for shipping services. By creating an account, you confirm you meet these requirements.
3 Pricing, Platform Fee & Charges
- No subscription fee. ShipWink does not charge an account setup fee or a monthly or annual subscription fee for access to the platform.
- Carrier postage. Carrier postage is based on the selected service and the shipment information submitted by the user. Quotes may change until purchase and may be adjusted after purchase if shipment information was incomplete or inaccurate.
- ShipWink platform fee. Each purchased label includes a platform fee equal to five percent (5%) of the underlying carrier postage cost, subject to a minimum of twenty-nine cents ($0.29) and a maximum of one dollar and forty-nine cents ($1.49) per label. This fee compensates ShipWink for rate comparison, label purchase, shipment management, tracking and related platform services.
- All-in price. Before purchase, ShipWink displays the complete amount due, including carrier postage and the platform fee. Optional services, applicable taxes and carrier adjustments are identified separately when relevant.
- Carrier adjustments. Address corrections, dimensional-weight changes and other valid carrier surcharges attributable to the shipment are the account holder's responsibility and may be deducted from the wallet. ShipWink does not add a second platform fee to a post-purchase carrier adjustment.
- Wallet funding. A 3.75% card-processing fee applies to wallet top-ups made by credit or debit card. The fee and complete funding total are displayed before authorization.
- Pricing changes. ShipWink may change pricing prospectively after providing clear notice. A change will not alter the price of a label already purchased.
4 Shipping Insurance
Optional shipping insurance is available at checkout for an additional fee. Insurance is underwritten through our carrier partner (EasyPost) and is subject to their terms and exclusions.
- Insurance fees are calculated based on the declared value of your shipment plus a $1.00 flat service fee per insured label.
- Declared value must accurately reflect the item's actual retail replacement cost. Misrepresentation may void coverage.
- ShipWink does not underwrite insurance and makes no guarantees regarding claim approval, payout timelines, or coverage limits.
- Claims must be filed directly through the carrier or insurer within their stated claim window.
5 International Shipping & Customs
You are solely responsible for compliance with customs regulations, import duties, and applicable taxes in the destination country. ShipWink is not liable for customs delays or rejections.
6 Prohibited Shipments
You may not use ShipWink to ship:
- Hazardous materials or dangerous goods without proper authorization
- Illegal goods, controlled substances, or narcotics
- Weapons, firearms, or ammunition without proper licensing
- Counterfeit or trademark-infringing products
- Items prohibited by the applicable carrier or destination country
7 Service Availability
Carrier availability and feature access may vary by account type and region. ShipWink reserves the right to modify, suspend, or discontinue any service at any time.
8 Limitation of Liability
ShipWink is not liable for carrier delays, lost or damaged packages (beyond applicable insurance), customs delays, or indirect damages. Our total liability shall not exceed the amount paid for the affected transaction.
9 Account Termination
We may suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or abuse our platform. Remaining wallet credits may be forfeited upon termination for cause.
10 Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
11 Changes to Terms
We may update these Terms at any time. Continued use of the platform after changes constitutes acceptance. We will notify users of material changes via email.
12 Refunds & Billing
- ShipWink has no subscription or recurring billing. Financial transactions require the user's express authorization.
- Wallet top-ups are voluntary and made in advance. The disclosed 3.75% card-processing fee on top-ups is non-refundable except where applicable law requires otherwise.
- Label purchases are non-refundable once a carrier has scanned or accepted the package.
- If an eligible, unscanned label is successfully voided and the carrier returns its postage, ShipWink will credit the returned carrier postage and associated platform fee to the user's ShipWink wallet, except where applicable law requires a different result.
- Wallet balances are non-transferable and have no cash value. See our Refund Policy for full details.
13 Indemnification
You agree to defend, indemnify, and hold harmless ShipWink (operated by NGX Agency), its officers, directors, and employees from any claims, damages, or expenses arising from your use of the platform or violation of these Terms.
14 Dispute Resolution & Arbitration
Disputes arising from these Terms shall be resolved by binding arbitration under AAA rules, in California. You waive the right to a jury trial.
Class Action Waiver: You waive the right to participate in any class action lawsuit or class-wide arbitration related to ShipWink services.
15 Wallet & Balance Terms
ShipWink operates a prepaid wallet. By adding funds, you agree:
- Non-refundable: Credits are non-refundable except as required by law.
- No interest: Wallet balances do not earn interest.
- No expiration: Credits do not expire while your account is active. Accounts inactive 24+ months may have credits expired with notice.
- Termination: Credits in accounts terminated for violations may be forfeited.