ShipWink operates on a prepaid wallet model. Funds added to your ShipWink Wallet are used to purchase shipping labels. We do not offer automatic refunds on unused wallet balances, but you may request a wallet balance refund at any time by contacting support@shipwink.com.
Refund requests for unused wallet balances will be reviewed within 5 business days. Approved refunds are processed back to the original payment method within 5–10 business days, minus any non-refundable processing fees (3.75% Stripe fee).
If a shipping label is voided within the eligible window (typically within 30 days of purchase and before the package has been scanned by the carrier), the full label cost will be credited back to your ShipWink Wallet automatically.
Credits for voided labels are applied to your wallet within 1–5 business days after the carrier confirms the void. ShipWink is not responsible for delays in carrier confirmation.
The following are not eligible for refunds or credits:
If you believe a charge was made in error — including unauthorized transactions — contact us at support@shipwink.com within 30 days of the charge. We will investigate and respond within 5 business days.
If you initiate a chargeback with your card issuer without first contacting us, ShipWink reserves the right to suspend your account pending resolution.
If your shipment incurs additional carrier surcharges (e.g., address correction fees, dimensional weight adjustments) that were not reflected at the time of label purchase, these amounts will be deducted from your wallet balance. These carrier-imposed charges are not refundable by ShipWink, as they are passed through directly from the carrier.
Email support@shipwink.com with:
We aim to respond to all refund requests within 2 business days.
ShipWink reserves the right to update this Refund Policy at any time. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.
Questions? Contact us at support@shipwink.com