1 Wallet Balance Refunds
Funds added to your ShipWink Wallet are used to purchase shipping labels. Wallet top-ups are generally non-refundable, but unused balances may be eligible for refund at ShipWink's discretion.
Refund requests are reviewed within 5 business days. Approved refunds are processed within 5–10 business days, minus Stripe processing fees (3.75%).
2 Voided Label Credits
If a shipping label is successfully voided within the carrier's permitted window and before the package has been scanned or accepted, returned carrier postage is credited to your wallet after carrier confirmation.
When the carrier returns the postage, ShipWink will also credit the platform fee associated with that label, except where applicable law requires a different result. Credits are generally applied within 1–7 business days after carrier confirmation.
3 Non-Refundable Situations
The following are not eligible for refunds or credits except where applicable law requires otherwise:
- Labels that have been scanned or accepted by a carrier
- Labels for shipments already in transit or delivered
- The disclosed 3.75% card-processing fee charged at wallet top-up
- Labels submitted outside the carrier's permitted void window
- Carrier charges that the carrier declines to return
4 Disputed Charges
If you believe a charge was made in error, contact us at support@shipwink.com within 30 days of the charge.
Initiating a chargeback without first contacting us may result in account suspension pending investigation.
5 Carrier Surcharge Credits
If your shipment incurs additional carrier surcharges not disclosed at purchase (e.g., address correction fees, dimensional weight adjustments), contact us and we will review. Approved credits are applied within 3–7 business days.
6 How to Request a Refund
Email support@shipwink.com with:
- Your account email address
- The tracking number or order ID
- The reason for your refund request
We aim to respond within 2 business days.
7 Policy Changes
ShipWink may update this Refund Policy at any time. Continued use after changes are posted constitutes acceptance.
Wallet Credit Disclaimer
ShipWink wallet credits are subject to:
- Credits are non-refundable except as required by law.
- Not redeemable for cash and cannot be transferred between accounts.
- ShipWink is not a bank. Wallet balances are not FDIC-insured.
- Credits do not expire while your account remains active.