ShipWink

Privacy Policy

Last updated: April 10, 2026

ShipWink ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

Account information: Name, email address, and business details when you sign up.
Shipment data: Sender/recipient addresses, package dimensions, weight, and order details.
Payment information: Processed securely through our payment providers. We do not store raw card data.
Usage data: Pages visited, features used, and interaction data to improve our platform.
Communications: Emails and support messages you send us.

2. How We Use Your Information

To provide, operate, and improve the ShipWink platform.
To generate shipping labels and facilitate carrier transactions.
To send transactional emails, tracking notifications, and service updates.
To comply with legal obligations and prevent fraud.
To analyze usage patterns and improve user experience.

3. Sharing Your Information

We do not sell your personal data. We share information only with:

Carriers: To generate shipping labels and facilitate delivery (USPS, UPS, FedEx, DHL, etc.).
EasyPost: Our shipping API infrastructure provider.
Payment processors: To handle billing securely.
Legal authorities: When required by law or to protect our rights.

4. Cookies

We use cookies and similar technologies to operate the platform and analyze usage. See our Cookie Policy for full details.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data by contacting us at support@shipwink.com.

6. Your Rights (GDPR / CCPA)

Right to access, correct, or delete your personal data.
Right to opt out of marketing communications.
Right to data portability.
California residents may exercise rights under the CCPA by contacting us directly.

7. Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Contact

For privacy-related inquiries: support@shipwink.com