How can we help?

Sign in to your ShipWink dashboard. Click Create Label in the left nav. Enter your ship-from address, ship-to address, and package details (weight + dimensions). Compare live rates, select your carrier and service, then buy the label from your wallet. Your PDF label downloads instantly.

You need: sender name, street address, city, state, ZIP; recipient name, street address, city, state, ZIP; and package weight (oz or lbs) and dimensions (length × width × height in inches).

Yes. ShipWink has a built-in Address Book. When you create a label, you can save the sender and recipient address for quick reuse on future shipments. Manage your saved addresses under Settings → Address Book.

Package presets are coming soon. For now, enter your package dimensions each time. We'll add the ability to save box sizes in an upcoming update.

Labels are generated as standard PDF files (4×6 inch format, compatible with all thermal label printers and standard printers). Download and print directly from your browser.

Yes. Go to Shipments in your dashboard, find the label, and click Void. Refunds for voided labels are processed within 3–5 business days. Labels must be voided within 28 days and must not have been scanned by the carrier.

ShipWink accesses wholesale carrier rates through the EasyPost shipping API. We apply a small markup to cover platform costs and pass the savings directly to you. Most users save significantly compared to retail carrier rates at USPS.com, UPS.com, or FedEx.com.

ShipWink supports USPS, UPS, FedEx, and DHL through the EasyPost API, which connects to 100+ carriers globally. Available carriers and services depend on your shipment's origin, destination, and package specs.

ShipWink accesses negotiated wholesale rates that are lower than retail rates shown on carrier websites. The exact savings depend on carrier, service level, package weight, and destination zone.

ShipWink uses a prepaid wallet system. You add funds to your wallet ($25, $50, $100, $200, $500, or $1,000) via Stripe. When you buy a label, the cost is deducted from your wallet balance instantly. Your balance is visible in the top right of your dashboard.

Free: 75 labels/month. Pro ($9/mo): Unlimited labels. Business ($29/mo): Unlimited labels + priority support. All plans use the same wallet system for label purchases.

Go to shipwink.com/tracking and enter any tracking number. No login required for public tracking. Inside your dashboard, go to Shipments and click on any order to see its live status.

This usually means the carrier hasn't scanned the package yet. After you drop off your package, allow 2–12 hours for the carrier to scan it and begin tracking updates. If your package was dropped off more than 24 hours ago and still shows Unknown, contact us.

Label Created: Label purchased but carrier hasn't scanned it yet.
In Transit: Package is moving through the carrier network.
Out for Delivery: Package is on the delivery vehicle.
Delivered: Package has been delivered.
Exception: Delivery attempt failed or there is a problem. Check the event details.

Go to Batch Upload in your dashboard. Download our CSV template, fill in your orders (name, address, weight), upload the file, and ShipWink will validate addresses, fetch the best rates, and generate all labels in one click. Download a single ZIP file with all your labels.

Download the ShipWink batch template CSV for the correct column headers. Required fields: name, street1, city, state, zip, country, weight_oz. Optional: company, street2, phone, length, width, height.

Currently, batch uploads support up to 500 orders per file. For larger volumes, split into multiple batches or contact us about enterprise pricing.

In your dashboard, click Wallet or the balance display in the header. Choose an amount ($25–$1,000) and pay securely via Stripe. Funds are added instantly to your account.

Go to Settings → Billing in your dashboard. Click Upgrade to switch to Pro ($9/mo) or Business ($29/mo). Payments are handled securely through Stripe. You can cancel anytime.

Wallet balances are non-refundable but are yours to use for any future label purchases — they never expire. If you have a billing issue, contact us at team@ngx.agency.

On the login page, click Forgot password?. Enter your email address and we'll send a reset link. Check your spam folder if you don't see it within a few minutes.

Check that all required fields are filled: from address, to address, and package weight. Make sure the ZIP codes are valid 5-digit US codes. If rates still don't load, try refreshing. International shipments may have limited carrier options. If the problem persists, contact support.

Make sure your browser isn't blocking pop-ups or downloads from shipwink.com. Try right-clicking the download button and selecting "Save Link As." If the label URL is expired, go to Shipments and click the label again to regenerate the download link.

Once a label is purchased, the shipping address cannot be changed. You'll need to void the label and create a new one with the correct address. Void labels in your Shipments tab within 28 days and before the carrier scans the package.

First, verify the tracking status hasn't updated in the last 48 hours. Then contact the carrier directly with your tracking number. For USPS, file a missing mail search at usps.com. If you purchased shipping insurance through ShipWink, contact us at team@ngx.agency to file a claim.

Email us at team@ngx.agency. Include your account email, the shipment order number if applicable, and a description of the issue. We respond within 1 business day.